ONLINE STORE FAQ'S

What payment methods do you accept?

We accept credit cards, Paypal, and iDeal on our website.

 

Is VAT included?

The prices shown include VAT.

 

Are shipping costs included?

The prices shown are exclusive of shipping costs.

 

How much will shipping cost?

Shipping costs are calculated at the checkout, based on the shipping address. To find out how much shipping will cost, please add the desired product(s) to your cart and complete the checkout process.

 

When will my order be dispatched?

If your item is In Stock, we can usually ship on the same day for orders placed before 3pm CET, and the next day for orders placed after 3pm CET. Our aim is to get your order on board with the courier within one or  two business days of purchase.

 

What shipping provider do you use?

We mostly use Post NL or DHL.

 

Can I change my delivery address?

If you do need to change your shipping address, please contact us as soon as possible (info@mattanrecords.com). However, it depends on whether your order has already been submitted to our shipping provider.

 

Can I cancel or get a refund for my digital product order?

Digital product orders cannot be canceled or refunded once payment has been processed.

 

What if the item I ordered arrives damaged or is defective?

Please email us (info@mattanrecords.com) with a description and a photo of the damaged/defective item. We will provide further instructions at that time.

 

Can I get a refund for my shipping costs?

We will refund your shipping costs if the product was received due to damage or due to an error on our part. For change-of-mind returns, and any other return reason that is not due to damage or an error on our part, we do not refund shipping charges.

 

My question was not answered here.

Email info@mattanrecords.com and we'll get you to the right person.

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